Privacy Policy

Your Privacy

This policy sets out how we use and protect the information you provide.

We are committed to ensuring that your data is processed correctly and privacy is protected.

You can be assured that all personal and buisness information will only be used in accordance with this privacy policy and the Data Protection Act.

Consent to be contacted

In making an enquiry on this website, you are consenting to Financial Guardian to contact you by phone, email or text message.

You may withdraw consent at any time by replying to an email, text message, by our contact form or by phoning us.

What We Collect

Data collected from this website

When you make an enquiry on this website; we collect the personal data you have entered.

We also collect data to help our marketing analysis such as campaign identifiers. This is stored alongside your personal data. We store the IP address of submitted enquiries, mainly to help us identify fake or duplicate enquiries.

Data collected to provide you with a service.

In order to assess you or your company’s situation and to provide a solution, we need an accurate understanding of the complete financial picture. This may require you to inform us about all company financial data.

How We Use Your Data

The data you supply is used to assess suitability for a solution. Should you choose to proceed with a service we offer, information about your company may be shared (with your prior consent) with your creditors and other relevant stakeholders.

We may refer your case to one of our business partners. This is only done with your prior explicit consent.

We may be required to share your data with law enforcement agencies and our regulators.

We may use your data for demographic profiling as part of marketing analysis. You have the right to request we cease this.

Review, correction, and deletion of your data

If you are concerned that the data we hold about you is incorrect, or if you would like your data removed from our records to please contact us and we will be happy to review, update or remove information as appropriate.

Requests will only be accepted in writing. Please write to us explaining what personal data you require.

There may be occasions where we are unable to delete your data due to our legal or regulatory obligations. We will discuss this with you if you request for your information to be deleted.

We will keep your information unless you ask us to remove it.

We take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

How to contact us about your data

by post

Compliance Department,
Financial Guardian (UK) Limited,
Coppull Business Centre,
Mill Lane,
Chorley,
PR7 5BW

by phone

01257 793600

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

We may record incoming and outgoing telephone calls for training and monitoring purposes. At the start of a conversation, you will be asked to provide certain information in order for us to confirm your identity before any information is disclosed.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 1 November 2023.